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We read every message. Reply within 24 hours, guaranteed.

Common questions, fast answers

Most questions can be answered in our FAQ page — covering shipping, returns, payments, and product care.

For order-specific issues, include your order number in the email so we can help faster.

Response times

• Email: within 24 hours (M-F)
• Weekend emails: replied to Monday morning
• Urgent order issues: marked priority, replied same day